The SANZ return policy only applies to products purchased directly from our website sanzclean.com. SANZ wants our customers to be 100% satisfied with their order. If you are unhappy or dissatisfied with any product purchased from SANZ, we are happy to refund your money, offer an exchange or provide a store credit. To process a return, please contact the SANZ Customer Service Team through our website sanzclean.com website or call 855-442-6466. Please specify if you are requesting a refund, an exchange or a store credit. A member of the SANZ Customer Service Team will respond within 24-48 hours. Please note the SANZ Customer Service hours are 8 a.m. to 5 p.m. Central time, Monday-Friday. Messages received over the weekend or on a federal holiday will be addressed the following business day.
A request for return or exchange must be made within 30 days of purchase for a full refund. SANZ will accept back unopened product within 45 days of purchase for store credit to be used towards a future purchase. All reimbursements will be made to the credit card used for the original purchase. Please allow 7-10 business days for the refund to appear on your credit card statement. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, you will be responsible for the return shipping cost. We are sorry but SANZ is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.
SANZ offers a money back guarantee within 30 days for purchases made through our website. Purchases made from an authorized third-party retailer or website other than www.sanzclean.com will be handled on a case-by-case basis. If you purchased product from a SANZ authorized retailer and you are dissatisfied for any reason, contact the SANZ Customer Service Team for support. Proof of purchase must be provided upon contact so our team can provide the best possible assistance. For a list of authorized retailers and distributors, please contact the SANZ Sales team for assistance by calling 855-442-6466.
Please note, SANZ will not credit or refund purchases made through unauthorized third-party retailers or websites. Customers should use caution when buying product through these sources and should inquire about their return policy before purchasing product from them. If you have any questions or may be unsure of retail authenticity, please contact the SANZ Customer Service Team through our website www.sanzclean.com/contact or call 855-442-6466.
International Ordering and Return Policy
For international ordering, you may purchase directly through our website SANZCLEAN.com or through one of our authorized international distributors or retailers. Please contact SANZ through our website SANZCLEAN.com/contact or call 855-442-6466 for a list of international distributors and retailers.
Returns for any SANZ products that are not procured from the SANZ website must be returned directly to the retailer or website where the product was originally purchased. We are unable to refund or replace orders that were not placed directly through the SANZ website. To process a return, contact the SANZ ™ Customer Service Team through our website SANZCLEAN.com/contact. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, SANZ will provide a shipping label through email. Please allow up to three weeks for SANZ to process international returns and refunds. International product returns may take slightly longer than normal. We are sorry but SANZ is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.
If you have any questions regarding our return policy, please contact the SANZ Customer Service Team through our website SANZCLEAN.com/contact. We are happy to help.
Thank you for purchasing from SANZ.